Life insurers and property-casualty insurers may have different approaches to using the big business process outsourcing companies.[@@]
When researchers at Celent Communications, Boston, conducted an informal survey of 14 BPO providers earlier this year, they found that life and health outsourcing deals accounted for only 38% of the 286 deals included.
But the life and health deals involved a wide variety of services, such as new product launch services, imaging services and commission-tracking services. The property-casualty deals focused mainly on processes such as policy administration hosting, network management, electronic business applications and agent service, according to Celent’s report on the survey results.
In the area of accounting, for example, life and health hosting deals outnumbered p-c hosting deals 55 to 1.