NU Online News Service, Aug. 24, 2004, 5:02 p.m. EDT
A consulting firm is giving Western & Southern Financial Group and The Phoenix Companies Inc. high marks for online customer service.[@@]
The Customer Respect Group Inc., Bellevue, Wash., has rated more than 30 life and health insurance company Web sites for a new study.
Western & Southern, Cincinnati, was the highest-rated mutual life insurer. It earned a rating of 7.6 on a 10-point scale.
What Your Peers Are Reading
Phoenix, Hartford, led stock life companies with a 7.4 rating.