In 2024, we will see AI treated more as supplementary talent. Insurers will also test sourcing models for "complex" work that was closely held and traditionally developed. Credit: Andrey_Popov/Shutterstock
As we enter 2024, while we see many challenges for the insurance industry, we meet these with optimism. Insurance is a resilient industry with a deep sense of purpose — offering people, families and businesses protection and a more secure future.
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