After an extended and widespread outage last week, Capital One said it was refunding late fees and asking customers to let the bank know if they incurred charges from outside businesses.
Thousands of customers reported problems — notably missing direct deposits — over at least three days. Capital One said the issue affected deposits, transfers and payments and tied it to a technical problem with a third-party vendor.
On Sunday, Capital One posted on X, formerly Twitter, that account functionality for all customers had been restored.
“We sincerely apologize for how frustrating this experience has been. We are committed to making it right. We encourage customers to check their accounts online and contact us for any support,” the bank posted.
In an email to customers Tuesday, Capital One said it was in the process of refunding late fees on its accounts that may have been affected by the outage.
“We understand there may be late fees or other fees you have been charged by businesses other than Capital One as a direct result of this system outage. If you experienced these fees as a result of this event, please reach out to us at 800‑655‑2265,” the company said.
FIS Global, a third-party fintech serving financial institutions, issued a news release Monday confirming it experienced a system outage last week due to a local power loss and a hardware failure that occurred on Jan. 15. Affected clients had resumed processing, FIS said.
Credit: Bloomberg
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