Online investment platform E-Trade appeared to be experiencing an outage Tuesday, based on social media reports.

Outage tracking website Downdetector showed more than 250 problem reports around 11:30 a.m. Eastern time. Most of the reports cited login problems, according to the service.

Twitter, formerly X, users reported login problems and an inability to see live pricing.

One X user posted a screenshot of a message from E-Trade indicating the company is now charging $3 a month to subscribe to real-time quotes for accounts under $10,000, which prompted frustrated responses.

"Absurd they would do this unannounced" on the same days the U.S. government released key Consumer Price Index inflation data, one post said. "It's like they hate their customers." The same X user also tweeted: "@etrade HOW COULD YOU CHANGE YOUR STREAMING POLICY UNANNOUNCED ON CPI DAY?!?!!?!?"

Another tweeted at 10:25 a.m.: "Thanks @etrade for logging me out and removing Face ID feature just for me to log back on after looking for my passwords, re enable Face ID feature, then logs me out again and disables Face ID again idk why. Thanks for making me lose money like always terrible brokerage."

"I can't log in on app or desktop browser even after resetting password," another user tweeted to E-Trade at 10 a.m.

"So the @etrade app and website appear to be down/unavailable for login and not a peep about it on their Twitter page. Lovely stuff," another tweeted.

The apparent glitch occurred as stocks surged in early trading. The S&P 500 was up about 2% to nearly 4,500 around 10:40 a.m., the Dow Jones Industrial Average was up 1.5%, or by nearly 525 points, and the Nasdaq Composite Index climbed 2.3%, or by nearly 320 points.

A spokesperson for Morgan Stanley-owned E-Trade didn't immediately respond to emails seeking comment.

Image: Diego M. Radzinschi/ALM

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