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- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
Talk about a bad day. Apparently some people don’t quite get the concept of conflict resolution.
Mark Oleksik, the CFO of global investment firm Talos Partners, allegedly used a baseball bat to “emphasize his displeasure with his boss,” as Fox Business News understates.
Oleksik, 59, of Greenwood Village, Colo., has been charged in Utah’s 3rd District Court with threatening or using a dangerous weapon in a fight, a class A misdemeanor, according to Fox.
On April 30, Oleksik was in a business meeting with the CEO of Talos Partners and a member of the board of directors at the company’s office in downtown Salt Lake, the newspaper said, citing court records.
Allegedly Oleksik and the CEO had a disagreement and Oleksik “lost it.”
Fox picks it up from there:
“He stormed out of a conference room and returned a short time later wielding a baseball bat. The records said Oleksik, holding the bat over his shoulder with both hands, shouted at the CEO, ‘you wanna talk, let’s talk,’ while walking toward his boss.
The CEO, rightly fearing for his safety, said he asked Oleksik multiple times to put down the bat, but Oleksik refused, according to the network. Eventually Oleksik relented and sat down with the bat in his lap.
Oleksik allegedly admitted to police that he snapped and that he used the bat to intimidate his boss. The Talos Partners web site lists Robert Brazell as CEO of the firm.
The company’s web site says Oleksik “brings over 20 years of senior-level financial experience in insurance and financial services.”
Fox adds there’s no word on Oleksik’s job status with Talos.
“A spokesman for the firm, a global investment financial company with offices in New York, Dallas and Salt Lake City, didn’t immediately return a call seeking comment.”