More On Legal & Compliancefrom The Advisor's Professional Library
- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
- Meeting and Exceeding Clients and Regulators’ Expectations Although it can be difficult, there are ways for RIAs to meet or exceed client expectations, increase customer satisfaction, and help firms retain current clients and attract new ones.
The implementation deadline for the Dodd-Frank Act states that the Consumer Financial Protection Bureau (CFPB) is "expected to assume full authority for consumer financial protection no later than 1 year after enactment" of the Act. But there is no time limit for the appointment of a director to the CFPB. If a director is not named before the consumer bureau is created, Treasury Secretary Timothy Geithner will have interim authority over the CFPB until a director is named
In their joint letter, the professors--which say they specialize in subjects relevant to the Consumer Financial Protection Bureau and hail from disciplines including law, economics, management, sociology, and political science--list Warren's many accomplishments. The professors say that one of Warren's top credentials is that fact that she is "a nationally renowned expert on consumer finance." (See a full list of the signers and the text of the letter.)
Warren's "scholarly expertise, along with her work as Chair of the Congressional Oversight Panel for TARP, has given Professor Warren a broad, and perhaps unique, perspective on how effective consumer protection is essential for the safety and soundness of the financial system and the health of the American economy," the letter to Obama states. "She is an effective manager with clear vision and the ability to coordinate complex projects, as demonstrated by her groundbreaking scholarly studies, her work as reporter for the National Bankruptcy Review Commission, and her leadership of the Congressional Oversight Panel."
The professors go on to say that "in both her scholarship and her public service, Professor Warren draws her conclusions from careful analysis of data. She listens carefully to alternate hypotheses and she is responsive to criticism. She speaks plainly and honestly. She owes no allegiance to the financial services industry or other special interest groups."