As the stock market roiled Monday, Fidelity Investments acknowledged on social media that some clients were encountering technical difficulties when trying to use its platforms.

“We are aware that customers are experiencing intermittent issues with some Fidelity platforms. We are working urgently on resolving the issues. We apologize for the inconvenience and appreciate you being a customer,” the firm said in a post on X, formerly Twitter, around 11 a.m. Eastern Daylight Time.

The outage monitoring site Downdetector shows about 500 problem reports received around 9:45 a.m.; the number had dipped below 20 by roughly 11 a.m. The reports concerned mostly Fidelity’s website and “portfolio management,” although 16% cited login trouble.

One X user posted on the site that he had sold a Treasury ETF share on Fidelity “and it shows filled but nothing is updating.” Another posted what appeared to be a screenshot showing a message from Fidelity that it was unable to display accurate balances for certain accounts.

Downdetector shows over 700 problem reports received for TradingView, a charting platform and social network, around 10:15 a.m. — mostly about its website and mobile brokerage — but that number had dropped to 50 about an hour later.

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