Emotional Intelligence rests on an individual's ability to employ their emotional competencies that fall into four clusters:
Self-Awareness
o Emotional Awareness: Recognizing one's emotions and their effects
o Accurate Self-Assessment: Knowing one's strengths and limits
o Self-Confidence: A strong sense of one's self-worth and capabilities
Self-Management
o Emotional Self-Control: Keeping disruptive emotions and impulses in check
o Transparency: Maintaining integrity, acting congruently with one's values
o Adaptability: Flexibility in handling change
o Achievement: Striving to improve or meeting a standard of excellence
o Initiative: Readiness to act on opportunities
o Optimism: Persistence in pursuing goals despite obstacles and setbacks
Social Awareness
o Empathy: Sensing others' feelings and perspectives, and taking an active interest in their concerns
o Organizational Awareness: Reading a group's emotional currents/power relationships
o Service Orientation: Anticipating, recognizing, and meeting customers' needs
Relationship Management
o Developing Others: Sensing others' development needs and bolstering their abilities
o Inspirational Leadership: Inspiring and guiding individuals and groups
o Change Catalyst: Initiating or managing change
o Influence: Wielding effective tactics for persuasion
o Conflict Management: Negotiating and resolving disagreements
o Teamwork & Collaboration: Creating group synergy in pursuing collective goals.
Source: The Hay Group
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