NU Online News Service, Aug. 5, 2004, 2:19 p.m. EDT
Eldorado Computing Inc., Phoenix, has updated its CSIpac customer service module.[@@]
The module plugs into Eldorado's automated health claims processing system.
New CSIpac features include the ability for call center employees to display several call-related information screens at the same time, tools for viewing notes about customers and attaching claim records to their call records, and access to employee eligibility and demographic information.
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