BNY Mellon’s Pershing announced that Jim Crowley was named the company’s new chief operating officer effective Wednesday.

In this role, Crowley ensures that Pershing has the operational controls, administrative and reporting procedures, and people and systems in place to effectively grow and maintain financial strength and operating efficiency.

He shares responsibility with Pershing’s chief executive officer, Lisa Dolly, for all Pershing affiliates globally and is a member of both Pershing’s Executive Committee and BNY Mellon’s senior leadership team.

According to Dolly, “we believe the client experience is driving business decisions today, and will into the next generation. Jim has been working closely with our clients to understand their needs, and his leadership will help us to continue to deliver solutions that empower our clients and improve the overall experience.”

Crowley has served in various operations areas since joining Pershing in 1982 as a corporate trainee.

He then held a role at the New York Stock Exchange, before leading the marketing and business development efforts for Pershing’s fixed income business and eventually moving to relationship management, where he helped build Pershing’s broker-dealer global relationship management team.

Most recently he served as chief relationship officer, overseeing relationship management strategy across its businesses and collaborated on strategic relationships across BNY Mellon.

According to Brian Shea, BNY Mellon vice chairman and CEO of investment services, Crowley possesses a “deep understanding” of Pershing’s business and a reputation for doing what’s best for its clients.

“Lisa and Jim have a great deal of experience working together on client-focused solutions, and their skill sets will undoubtedly complement one another as they continue to move the business to a higher level of success,” Shea said in a statement.

As a member of the Pershing executive committee and BNY Mellon’s senior leadership team, Crowley will continue to be directly involved in setting the strategic direction of the firm.

Lori Hardwick announced in February that she was leaving her job as COO of Pershing after holding the position for 11 months.

At the time she said, “It takes about a year to get into a role to see if it’s best for you,” suggesting she had learned it wasn’t best for her after joining Pershing in February 2016.

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