A Northeastern benefits firm has come up with a new approach to helping members of clients’ group insurance plans.

Corporate Synergies Inc., Mount Laurel, N.J., has developed by BenefitsVIP telephone call center service program.

Corporate Synergies says the call center and a related Web site can address 97% of the callers’ concerns within 24 hours.

The contact center can help with concerns such as denied or incorrectly paid claims.