The Future of Benefits: How To Improve Delivery
A recent poll* found that Americans describe shopping for benefits with words like: “stressful,” “complex,” and “a waste.” They are often frustrated by confusing language, poor benefits communication, and a terrible user experience. Having the right tools to make this process better for your clients and improve the overall experience is vital for your business.
Join this complimentary webcast to learn strategies and tips that will improve enrollment for your clients and their employees. Attendees will also receive insights about what to look for in vendors and other partners, as well as ideas for improving benefits delivery. Experts will explore:
- Lessons from other companies about user experience
- What technology can (and can't) fix
- How brokers can become a better resource for clients when it comes to making employees happy
Lake Norman Benefits
David Contorno is President of Lake Norman Benefits, now part of the Hilb Group and one of the employee benefit practice leaders inside this now top 40 largest insurance agency. As a native of New York, David began his career in the insurance industry at the age of 14, and has since become a leading expert in the realm of employee benefits over the last 21 years. The Hilb Group continues to grow organically by ensuring all management is handled locally, providing top notch solutions and supports, and through strategic acquisitions.
Among his many accolades, David received a Broker Spotlight in 2004 and was recognized as an outstanding Broker of Service in 2005 through 2014 by Blue Cross Blue Shield. He has continually received the Echelon Award by United Healthcare since 2003, reserved for the top 1% of agents nationally, and was a 2015 "40 Under 40" Award Winner presented by Charlotte Business Journal. Most recently, David was Benefits Selling Magazine's 2015 Broker of the Year and, in March 2016, Forbes deemed him "One of America's Most Innovative Benefits Leaders."
David is a member of the Board of Directors for both the Charlotte Association of Health Underwriters and Healthreach Community Clinic. He served on the NC Insurance Commissioners Life and Health Agent Advisory Committee, as well as participated in the Technical Advisory Group that helped with the Market Reforms required under the Affordable Care Act in North Carolina. He is a long-time member of the Lake Norman and South Iredell Chambers of Commerce as well as the National, North Carolina, New York and Long Island Associations of Health Underwriters. David contributes to numerous publications, including Forbes, Benefits Selling Magazine, Business Leader Magazine and Insurance Thought Leadership.
Director of Communications
Meg Murphy is the Director of Communications for HealthJoy, an artificial intelligence-driven platform on a mission to transform broken healthcare experiences for employers, employees, and their families. She kicked off her career at the Aberdeen Group, where she was an editor and a writer for their research practices covering sales, marketing, business analytics and processes, and HR best practices. Before joining HealthJoy, she spent over three years at Maxwell Health, working closely with benefit advisors to transform their message and their value proposition. She was named a top benefits pro to follow on twitter in 2015, and named to the Institute for Healthcare Consumerism's Editorial Advisory board. She has penned articles published in national and industry publications, and speaks at meetings across the country.
Aflac herein means American Family Life Assurance Company of Columbus and American Family Life Assurance Company of New York.