The Problem With Client 'Satisfaction' and 'Engagement''
When assessing how satisfied or engaged another person (or client) is in a relationship, that person’s actions, not words, say it all.
How Cutting Costs Hurts Technology
Too often, price becomes too big a factor when evaluating new technology purchases.
Broker-Dealers Spotlight Technology
While regulatory issues are keeping the wirehouse and other employee-advisor firms busy, other operational matters demand their attention, too.
Merrill Trims Fees for Some Clients With Less Than $1M
The cuts could bring charges down to roughly 2.2% of assets, saving clients some $5,000 a year.
SS&C, Jemstep Announce New Partnerships: Tech Roundup
SS&C Technologies has partnered with Aon Insurance Managers to launch a joint platform that will simplify insurance-linked securities valuation.
Wealth Managers Lag in Strengthening Digital Capabilities: PwC
“This industry is not thinking as agilely around technology and disruption as it should,” PwC says.
SEC Issues Guidance for Robo-Advisors, Investors
Robos are fiduciaries under the Advisers Act, SEC says.
Clara Shih: How to ‘Work Smarter’ on Social Media
“You can’t just post and post” on social media, Clara Shih says; going a little deeper can help “ensure that robo-advisors don’t take over.”
Blockchain Group Anticipates Wider Adoption in 3-5 Years
Financial firms will increasingly adopt blockchain technology in the post-trade space over the next three to five years, according to a survey.
How One Advisor Uses Social Media to Land VIP Clients
Winnie Sun, managing director at The Sun Group, has used social media to expand her clientele to include top celebrities, athletes and Hollywood executives.