10 Best Online Brokerage Firms Ranked by Retail Investors: J.D. Power
Overall satisfaction of Web-based investors is up, though their opinion of firms' fees and trading charges has declined in the past 12 months.
Best Full-Service Investment Firms Ranked by Investors: J.D. Power—2012
Satisfaction with the major firms in 2012 is at pre-crisis levels of 2008, but it is down when measuring several critical factors, the satisfaction survey found.
Best Advisor Firms Ranked by Advisors: J.D. Power 2012 Satisfaction Survey
Advisors are happiest when they feel that management truly supports the firm’s stated values and client interests come first, says the J.D. Power advisor satisfaction study.
J.D. Power: Self-Directed Investors Rate USAA Best; Overall Satisfaction Lower
Investors who do their own trading and investing say the fees and trading charges they must pay less acceptable than they did in 2010, according to a J.D. Power survey released Thursday. USAA ranked No. 1.
J.D. Power: Investors Clueless on Suitability vs. Fiduciary Standards
A survey by J.D. Power and Associates reveals that, by a vast majority, full-service customers don’t know the difference between the standards that are now in effect.
J.D. Power Survey: Client Satisfaction With Brokerage Firms Improves
Study says overall satisfaction is up for customers of full-service firms, but more investors think their 'firm is driven by profits, rather than focused on customers.'
Measuring Full-Service Firms, Advisors
The latest J.D. Power and Associates study finds that investors are citing satisfaction with their advisor as the top factor in their overall investment experience.
Advisors critical to investor satisfaction, survey finds
Financial advisors are more critical to investor satisfaction in the financial crisis than ever, according to the J.D. Power and Associates 2009 U.S. Full Service...