The 5 Traits of Great Client Service People
Remember, advisor-owners, great client service comes from great client service people. Here's what to look for.
New Hire Roundup: CFTC Names Goelman Enforcement Chief
Grace Vogel joined PwC’s financial services regulatory practice, and the Hedge Fund Association named three women to leadership positions.
Listen Up, Advisors: Only Fire Clients When It Makes Sense
You may have learned about how to fire a client, but not about the most important factors in this decision: hiring and timing.
TIAA-CREF to Buy Nuveen for $6.25 Billion
Nuveen will operate as a separate unit within TIAA-CREF’s asset management business and retain John Amboian as CEO.
The Single Most Important Factor for Improving Your Firm’s Performance
If you are trying to give your advisory firm a makeover, here’s how to avoid setting yourself up to fail.
Advisors Not ‘Walking the Talk’ on Client Service
SEI compares advisory firms’ client service to exercise: Advisors know they need to do better, but it’s easy to get off track.
Direction Finder: Tell Your Employees Where You’re Headed
It’s probably the most common scenario in independent advisory firms today: employee goes to firm owner demanding a raise, a promotion, partnership in the firm or some combination thereof.
Companies’ 401(k) Match Gets a Critical Change
Employers that suspended the match during the recession are restoring it with workers’ retirement readiness in mind.
Top Portfolio Products: New Arbitrage Fund From Touchstone
Commonfund launches a new program, staffs up; AllianceBernstein adds a share class.
New Hire Roundup: IMCA Announces 2014 Board
Also this week, Celine Colgan joined the Presidio Group, Girard Securities welcomed David Bombart and National Planning Corp. promoted Scott Montgomery.