You’re the Owner, So Own Up
The biggest challenge we face in working with advisory firms is when owners won’t take responsibility for their decisions and blame employees for failures.
7 Steps to Boost Employee Innovation
To succeed, innovation can’t just be the firm owner’s job. Here are seven steps to encourage employee engagement.
Dealing With Success: Breaking Up Is Dumb to Do
Having worked with independent advisory firms for over 15 years now, we have begun to identify patterns that appear as the firms get larger.
How to Destroy Trust, the Very Most Important Thing in the Whole Wide World
Here's what I learned from an employee and a friend: Correcting their word usage can shred the fabric of trust in a relationship.
Successfully Managing an Advisory Firm’s 6 Growth Barriers
Think you’re unique? Sorry, not so much. All advisory firms face the same growth barriers at the same time. The solutions are the same, too.
8 Benefits of Clear, Consistent Messaging
Last April, we launched an online questionnaire — called Kaleido Scope — that gives advisory firm owners an overview of how their business compares with a well-run firm.
TurboTax and CPAs: Lessons for Planners on Robo-Advisors
Our view: Financial planning will turn out to be the wooden stake in the heart of digital advice platforms.
Relationships End Where They Begin
In his 2007 book “Blink,” Malcolm Gladwell combines a broad spectrum of research to make the case for the power of first impressions.
AUM or Flat Fees? Start and End With Your Clients’ Needs
Once you’ve determined who your target clients are and what services you will provide, decide how to charge them based on their needs, not yours.
When a Growing Firm Is Actually a Bad Sign
Firm revenues and client retention are up. So what's the problem?