The Problem With Client ‘Satisfaction’ and ‘Engagement’
When assessing how satisfied or engaged another person (or client) is in a relationship, that person’s actions, not words, say it all.
Seeking Help: How Not to Work With A Business Consultant
With the stock market rising while advisors face margin compression and increased competition, more firm owners are turning to business consultants.
Coaching or Consulting? It Depends on What You Need
The difference? Coaches tell owners what they need to hear; consultants them what they need to do. But that's only part of the answer.
6 Ways Business ‘Gurus’ Can Lead Advisors Astray
Beware of “business school” MBA principles that aren't tailored to independent advisory firms.
4 Questions Next-Gen Advisors Must Ask When Offered a Partnership
Your life will change when making a career change to junior partner. Be sure you know what it entails.
Overcoming Mental Mistakes That Limit Your Firm’s Success
We create the boxes that limit our thinking; here’s how to break your self-imposed barriers to success.
Next-Gen Advisors Have a Boomer Problem
Young advisors think boomer firm owners are cavemen with boring and inefficient training techniques. Here are the six problems that exist.
6 Ways for Owner-Advisors to Make Mergers Work
My consulting work with advisors—and my own failed merger experience—have taught me these lessons.
Key to Advisor Success: Having the Discipline to Finish
The industry is seeing profits shrink. To reverse this trend, owners should view their firms as “finished” but never “done.”
5 Sink-or-Swim Metrics for RIAs in 2017
The failure of many advisory firm owners to efficiently integrate the flood of new technology into their businesses is killing their profitability.