More On Legal & Compliancefrom The Advisor's Professional Library
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- Meeting and Exceeding Clients and Regulators’ Expectations Although it can be difficult, there are ways for RIAs to meet or exceed client expectations, increase customer satisfaction, and help firms retain current clients and attract new ones.
The current debate over whether the Securities and Exchange Commission should write a rule to put brokers under a fiduciary mandate is “not fair right now” because of a mismatch in exam data between brokers and advisors, SEC Commissioner Daniel Gallagher told ThinkAdvisor on Monday.
The debate over whether the agency should use its authority under Section 913 of the Dodd-Frank Act to write a uniform fiduciary rule for brokers and advisors “has been colored by a view of brokers that’s decidedly negative,” Gallagher said. “If you talk to many of the consumer advocates and others, they will cite to you all of the transgressions of the brokers.”
But “there are so many public displays of malfeasance in the brokerage industry because we [the SEC] resourced oversight of brokers so much more than advisors. Therefore, we know a lot more about brokers and their practices — we know when they are committing rule violations, and there are so many more [BD] rules to violate.”
Within the Section 913 debate, Gallagher continued, “advisors are always seen as pure and brokers are seen as miscreants, and especially now after Title IV of Dodd-Frank added so many more [private fund advisors] to our rolls; we simply don’t have a good enough understanding [of advisors] and the enforcement statistics that we have on the broker side so that we can have an informed debate.”
In a Friday speech at the 46th annual Rocky Mountain Securities Conference in Denver, Gallagher said that the SEC’s failure to catch investment advisor wrongdoers as quickly as those in the broker-dealer realm is due to the lack of a self-regulatory organization for advisors as well as “unfunded mandates” imposed upon the SEC by the Dodd-Frank Act.
He noted that “leveraging the current resources and expertise of broker-dealer SROs to assist in investment advisor examinations could greatly facilitate our ability to examine advisors without undertaking the daunting project, with Congress, of creating a new investment advisor SRO out of whole cloth.”
Gallagher reminded ThinkAdvisor that he’s “been pretty clear that I don’t think we need to do a [fiduciary] rulemaking, so if it takes years until after we have a real exam program for advisors [to reassess a fiduciary rulemaking], that’s fine with me.”
Gallagher noted in the speech the “eye-opening” results of recent statistics that he requested from the SEC’s Office of Compliance Inspections and Examinations, which were based on disclosure information submitted by broker-dealer registered reps on FINRA’s BrokerCheck system.
“An astounding 20% of the 600,000-plus actively licensed registered representatives have between one and five disclosures for items such as customer complaints, regulatory violations, terminations, bankruptcy, judgments and liens,” Gallagher noted. “One active — and currently employed — registered rep has disclosed a whopping 96 customer complaints and disputes. Another individual has made 21 financial disclosures relating to bankruptcies, yet still is licensed and working in the industry. At the firm level, 17% of broker-dealers had more than six total disclosures, and 5% had more than 20 disclosures.”
The SEC, he said, has the Financial Industry Regulatory Authority to help it oversee 4,300 broker-dealers, whereas the commission has no help from an SRO like FINRA to help it examine the 11,100 advisors.
“Simply put, it is impossible to separate the fact that we find many more broker-dealer violations than investment advisor violations from the fact that thanks to the assistance of the SROs, we examine a greater proportion of broker-dealers than investment advisors,” Gallagher said.
Despite recent comments by FINRA CEO Richard Ketchum that the self-regulator’s efforts to become the SRO for advisors has, for now, died on the vine, Gallagher hinted at defining a “third-party” examiner as an SRO such as FINRA.
The commission should also consider fixing the exam imbalance by allowing third-party advisor exams — including, “potentially, defining the term ‘third party’ to include SROs in order to allow the SROs currently involved in broker-dealer oversight to conduct examinations of ‘dual hatted’ investment advisors as well.”
Rep. Spencer Bachus, R-Ala., the former chairman of the House Financial Services Committee who now serves as chairman emeritus, told SEC chairwoman Mary Jo White in late April that despite his failed attempts to get a bill passed supporting a self-regulatory organization to help boost advisor exams, she should continue exploring exam-boosting options.
The “advisor community,” Bachus said, “seems to embrace” the user fees concept. “I would urge you to continue to keep this [advisor exams issue] as a priority, and that all of us will work together to resolve this.”
Rep. Maxine Waters, D-Calif., told White the same day that she was “pushing very hard” to secure support for her user fees bill, the Investment Adviser Examination Improvement Act of 2013, H.R. 1627, would allow the SEC to collect user fees to fund advisor exams.