More On Legal & Compliancefrom The Advisor's Professional Library
- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
- Do’s and Don’ts of Advisory Contracts In preparation for a compliance exam, securities regulators typically will ask to see copies of an RIAs advisory agreements. An RIA must be able to produce requested contracts and the contracts must comply with applicable SEC or state rules.
“I don’t have a pick, since the Dolphins aren’t in it.”
Football is something of a passion for Marshall Leeds, so the Super Bowl seemed a good place to start the interview.
But as usual, the gregarious group chairman and CEO of Summit Financial Services was ready to surprise. Jumping on his smartphone, he began looking for legendary Miami Dolphins coach Don Shula’s pick as a proxy, as Shula just happens to be Summit’s company spokesman.
“I was just celebrating the 40th anniversary of the 1972 undefeated Miami Dolphins with Shula, one other person and the team,” Leeds (right) nonchalantly told AdvisorOne on Tuesday at FSI’s OneVoice Conference in San Diego.
“Don Shula hasn’t given his pick yet,” he added after a quick search.
Turning to the independent broker-dealer industry and the issues it faces, Leeds noted that it’s his 30th year in the business.
“You know, I’m very direct,” he stated, somewhat obviously. “When I started, everyone gave 90% payouts and nothing up front. That was a great model, but now we’ve taken a great model and made it lopsided.”
He added that “we make less and advisors expect more. We created margin compression. It only results in less service for advisors, so it’s a lesson in being careful what you wish for.”
As a solution, “everyone is coming up with their own proprietary products to get those margins back. You can’t tell me your money managers will do better than the best money managers in the world.”
As for regulation, Leeds was also direct.
“It’s a simple issue for me. Like the Obama tax, it’s here to stay, just deal with it. It’s a cost of doing business.”
When meeting with other CEOs at the conference, he said, he asked them what their No. 1 issue was for 2013.
“The answer is always to drive recruiting,” he said. “The No. 1 issue should be retention if an advisor leaves a firm; 99% of the time it’s the firm’s fault, shame on you. If you bring a guy in, he’ll do 70% of his business in the first year. You’re already in the whole for those transition costs. It will take two years to replace that production.”
He noted the firm has 320 advisors, and they average more than $300,000 in GDC.
“We are actually under in the average age of our advisors,” Leeds concluded. “The industry average age is 52, but our average age is 49. We mainly a recruiting are advisors from other independent broker dealers, which is a perfect example of them not getting what they were promised.”
Check out complete conference coverage at AdvisorOne’s FSI OneVoice 2013 enhanced landing page.