As you consider developing or refining your strategy for providing clients online access to their accounts, remember to include the comments of “power users” in the process. Power users—your clients who really use and embrace the technology—can provide a wealth of information that will assist you with designing your strategy. Power users will help you understand what matters most with accessing their accounts online and even more important, how to communicate the benefits. They can teach you a lot about what are the main tools and features that they use online to review their financial information. Power users are also the clients who find the unique features and benefits that the casual user will easily overlook and never realize are available. One word of caution though: Power users can be very passionate about their ideas. Therefore, get ready to listen and take some detailed notes. It will be well worth your time.
Access complimentary resources from Cambridge Investments to help navigate the fiduciary rule changes.
If you’re thinking of changing broker-dealers, you owe it to yourself to read this article that covers all major aspects of the transition process.
This White Paper outlines the immediate actions firms can take to correct outdated and costly supervision procedures.
Sep 27, 2016
Some broker-dealers have already decided to exit certain lines of business and are sizing up how the rule will impact their IT and compliance budgets....
Sep 20, 2016
This webcast will review the key aspects of the amendments and the steps that funds and intermediaries can take in order to comply with the...
Sep 13, 2016
Nationwide is providing a deeper look into the rule’s implications and a discussion of decisions firms will need to make in order to comply.