More On Legal & Compliancefrom The Advisor's Professional Library
- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
- Proxy Voting RIAs are not required to vote proxies on behalf of their clients. However, when an RIA does assume responsibility for voting proxies, the firm’s policies and procedures should help to ensure that votes are cast in the best interest of clients.
Kevin Keller, CFP Board's CEO, said in a statement that hiring Crowder "builds [CFP Board's] capacity to communicate the value of working with a CFP professional. Tom Crowder's impressive consumer marketing credentials match-up perfectly with CFP Board's priorities. We are confident that he will advance the CFP certification brand as the recognized standard of excellence for personal financial planning."
In the release announcing Crowder's hiring, CFP Board says that the new managing director, marketing and business development position will help the CFP Board "enhance its mission and efforts to increase public awareness of the CFP certification brand through marketing initiatives and collaborative efforts with other organizations, including the major firms that hire or interact with CFP professionals." Crowder's core responsibilities, CFP Board says, "will be to increase the public's awareness of, preference for and use of CFP certificants, and growing the number of CFP professionals available nationwide to meet increased public demand."
Read a story about the Financial Planning Coalition's progress from the archives of InvestmentAdvisor.com.