More On Legal & Compliancefrom The Advisor's Professional Library
- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
- Client Communication and Miscommunication RIA policies and procedures must specify what type of communications should be retained. The safest course of action is for RIAs to retain all communicationsto clients, from clients, and about client accounts. To comply with fiduciary obligations, communications must be thorough and not mislead.
The Certified Financial Planner Board of Standards, Inc. announced on March 9 that it has adopted a new financial plan development course requirement that raises the education standards for the Certified Financial Planner certification.
Following implementation of the new requirement at educational programs registered with CFP Board, individuals who wish to attain CFP certification will be required to demonstrate their ability to prepare and deliver a comprehensive financial plan through completion of this new course.
"The new requirement will provide a better opportunity for CFP Board and financial planning educators to assess the ability of students to deliver professional and competent financial planning services to the public," said CFP Board CEO Kevin R. Keller in a release announcing the change. "Through this additional course, which is designed to bridge the gap between theory and practice, aspiring CFP professionals will put to work the full financial planning process and demonstrate their ability to communicate effectively and meet the needs of their clients."
The concept for the new requirement was developed over several years and released for public comment in 2009. Additional information regarding the scope of the new course requirement and the timetable for its implementation is expected to be released by the CFP Board in the next few weeks.
For more about CFP Board, visit www.CFP.net.