More On Legal & Compliancefrom The Advisor's Professional Library
- Preventing and Dealing with Client Complaints Although the SEC has not provided specific guidance on how client complaints should be handled, a firms policies and procedures should provide clear direction how to do so, as neglecting complaints can exacerbate a bad situation.
- Conducting Due Diligence of Sub-Advisors and Third-Party Advisors Engaging in due-diligence of sub-advisors isnt just a recommended best practice it is part of the fiduciary obligation to a client. An RIA should be extremely reluctant to enter a relationship with a sub-advisor who claims the firms strategy is proprietary.
The Securities and Exchange Commission's inspector general, David Kotz, gave SEC Chairman Mary Schapiro and Robert Khuzami, director of the SEC's Division of Enforcement, a list of 21 improvements the enforcement division should make in the wake of the Commission's failure to detect and prevent the Bernie Madoff Ponzi scheme.
The enforcement division concurred with Kotz's recommendations--which focused on establishing formal guidance for evaluating tips and complaints as well as properly training staff--and Kotz told the enforcement division that he'd like to see, within the next 45 days, a "written corrective action plan" that includes responsible officials or points of contact, timelines for completing required actions, and milestone dates addressing how the division will address recommendations cited in Kotz's report.
A copy of Kotz's 21 recommendations can be viewed here.