More On Legal & Compliancefrom The Advisor's Professional Library
- Meeting and Exceeding Clients and Regulators’ Expectations Although it can be difficult, there are ways for RIAs to meet or exceed client expectations, increase customer satisfaction, and help firms retain current clients and attract new ones.
- Client Communication and Miscommunication RIA policies and procedures must specify what type of communications should be retained. The safest course of action is for RIAs to retain all communicationsto clients, from clients, and about client accounts. To comply with fiduciary obligations, communications must be thorough and not mislead.
In testimony before the House Financial Services Committee on June 24, Cathy Weatherford, CEO and president of NAVA, the Association for Insured Retirement Solutions, citing the comprehensive regulatory structure composed of the SEC, FINRA, and the 50 individual state regulators, rejected calls for additional regulation of the insurance industry.
"Given the current regulatory protections, adding yet another layer of regulation to the insurance industry is unnecessary," she testified. "Further, separating financial regulation and consumer protection regulation is not prudent and would present significant risks to consumers. It could also prevent the best products from reaching consumers in a timely fashion...In summary, while we do not believe an additional consumer protection regulator is necessary or even advisable for the insurance industry, we ask the Congress to continue to focus on how regulatory structures and necessary consumer protections can be operated and administered in the most effective manner. This is why we support Treasury's proposals to modernize and improve our system of insurance regulation, as well as its six principles for insurance regulation."
Weatherford also reaffirmed NAVA's commitment to the consumer protection principles of transparency, suitable sales and education, and training, noting that the organization urges uniform passage of the current NAIC Suitability, Disclosure and Senior Designation Models as well as the adoption of a summary prospectus by the SEC for annuity purchasers such as has already been adopted for mutual funds.